The SDS Harmony Data System (Harmony) is a secure web-based data management system. SDS uses it to administer programs, services, and provider certification. Certain certified and enrolled providers may submit documents and/or monitor client case work in Harmony. Courses provided on the Harmony System are intended to help new users navigate and use the system.

Introduction to Harmony

This is a required course for accessing the Harmony Data system. It reviews the responsibilities of a user and the forms that must be completed. Plan to spend approximately 20 minutes to complete this course.

Harmony Orientation

In this training you will be orientated to the Harmony System. We will cover Navigating the Harmony Dashboard, Harmony Notes, and working with Ticklers. You will receive a certificate of completion at the conclusion of the training. Watch the recording(s) in its entirety and complete all activities in this training.

NOTICE: This course does not meet your Introduction to Harmony course requirement for access to the Harmony Data System. Introduction to Harmony is only available to specific provider types that are required to use the Harmony Data System. If you would like to take Introduction to Harmony you must email sdstraining@alaska.gov

Topics covered:

  • Navigating Harmony Dashboard
    • Dashboard
    • Chapters
    • Panels
  • Navigating Consumer Record
  • Working with Harmony Notes
    • Adding Notes
    • Marking notes as read
  • Working with Ticklers
    • What do they mean?
    • Dismissing ticklers


Harmony Data System : Inquires

This course is intended to be an in-depth review of Harmony Inquires. 

Join the SDS team to explore Harmony Inquiries. This video walks through what is a Harmony Inquiry, why to file them, how to file, and how to trouble shoot them. Helpful contacts are also identified.